The dilemma called management

I read this in John rose’s blog but this Feynman quote is appropriate to describe the dilemma that the technical team faces when confronted by a project manager who sends the dreaded email.

The problem is not just to say something might be wrong, but to replace it by something — and that is not so easy. As soon as any really definite idea is substituted it becomes almost immediately apparent that it does not work.

The second difficulty is that there is an infinite number of possibilities of these simple types. It is something like this. You are sitting working very hard, you have worked for a long time trying to open a safe. Then some Joe comes along who knows nothing about what you are doing, except that you are trying to open the safe. He says ‘Why don’t you try the combination 10:20:30?’ Because you are busy, you have tried a lot of things, maybe you have already tried 10:20:30. Maybe you know already that the middle number is 32 not 20. Maybe you know as a matter of fact that it is a five digit combination… So please do not send me any letters trying to tell me how the thing is going to work. I read them — I always read them to make sure that I have not already thought of what is suggested — but it takes too long to answer them, because they are usually in the class ‘try 10:20:30’.

(“Seeking New Laws”, page 161 in The Character of Physical Law.)

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